15 DAY MONEY-BACK
100% refund for returns within 15 days on all designs except for engraved and personalized products, and gold coins.
Any design that shows signs of wear and tear or has been altered, resized (by a jeweler other than the company CaratLane), or damaged cannot be accepted for 15 Day Money-Back or exchange.
Freight costs are non-refundable
The 15-day money-back policy is applicable only for online orders placed on www.caratlane.us. It does not apply to purchases made on www.caratlane.com or at any CaratLane stores in India.
No returns or 15-day money- back policy or exchanges at the Trunk show.
The 15-day money-back policy is not applicable for any CaratLane stores in the USA.
For further assistance, please contact us via email or phone.
Phone: +1844-922-2728
Email: contactus@caratlane.us
15 DAY EXCHANGE
15 days exchange valid on all designs. This is not applicable on engraved and personalized products, and gold coins.It does not apply to purchases made on www.caratlane.com or at any CaratLane stores in India.
We offer exchange within 15 days of delivery.
Customers can exchange your design within 15 days for the full value only once.
Designs exchanged once under the 15-day exchange policy will not be considered for exchange again.
In case the value for new jewelry is higher than the value of the old jewelry, the customer will have to pay the difference.
No returns or 15-day money- back policy or exchanges at the Trunk show.
Freight costs are non-refundable
For further assistance, please contact us via email or phone.
Phone: +1844-922-2728
Email: contactus@caratlane.us
CAN
IND
