Return & Exchange Policy

Go ahead and shop with complete peace of mind!

15 DAY MONEY-BACK

100% refund for returns within 15 days on all designs except for engraved and personalized products, and gold coins.

Any design that shows signs of wear and tear or has been altered, resized (by a jeweler other than the company CaratLane), or damaged cannot be accepted for 15 Day Money-Back or exchange.

Freight costs are non-refundable

The 15-day money-back policy is applicable only for online orders placed on www.caratlane.us. It does not apply to purchases made on www.caratlane.com or at any CaratLane stores in India.

No return or exchanges at trunk show

For further assistance, please contact us via email or phone.

Phone: +1844-922-2728

Email: contactus@caratlane.us

15 DAY EXCHANGE

15 days exchange valid on all designs. This is not applicable on engraved and personalized products, and gold coins.It does not apply to purchases made on www.caratlane.com or at any CaratLane stores in India.

We offer exchange within 15 days of delivery.

Customers can exchange your design within 15 days for the full value only once.

Designs exchanged once under the 15-day exchange policy will not be considered for exchange again.

In case the value for new jewelry is higher than the value of the old jewelry, the customer will have to pay the difference.

No return or exchanges at trunk show

Freight costs are non-refundable

For further assistance, please contact us via email or phone.

Phone: +1844-922-2728

Email: contactus@caratlane.us

INSURED SHIPPING

All orders are 100% insured until they get delivered to the customer.

All returns are 100% insured until they get delivered back to the source.

CARATLANE UPGRADE

Enjoy the flexibility to upgrade your jewelry and receive 80% of its prevailing market value.

ONE YEAR WARRANTY

One-year warranty against manufacturing defects on all designs

Return & Exchange Policy

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