Save a fixed monthly amount with
CaratLane for 9 months.
As a CaratLane benefit, the
10th Month is free!
*Applicable on purchase of diamond jewelry
After 270 days, shop your favorite jewelry
online, trunk shows or at the stores in the U.S.A!
people have already enrolled globally in our PoP! and enjoyed benefits!
Still need help? Connect with our experts.
The PoP! Plan includes 9 + 1 monthly payments , offering customers a convenient and structured way to save for their jewelry purchase. The Plan works in the below mentioned way-
The customer can participate in the Plan with a minimum monthly payment of $50 (Dollar Fifty only) or above, i.e., in multiples of $25 (Dollar Twenty-Five only). The maximum limit is $500 ( Dollar Five Hundred only). It is made clear that no fractional amounts can be paid by a customer under this Plan.
The maximum limit is $500 ( Dollar Five Hundred only).It is made clear that no fractional amounts can be paid by a customer under this Plan.
Yes you can club your two or more PoP! Accounts. A maximum of 20 active PoP! accounts are allowed per customer at any given time.
Plan Payments must be made by the Customer only through an enabled credit card auto-debit facility or through Automated Clearing House (ACH) transactions. The Company does not accept payments made by cash, check, or any other form of payment.
No, both PoP! and Treasure Chest plans are valid only in the country where they were enrolled and cannot be used internationally.
This Plan is offered under the following terms and conditions:
Enrollment may either be through offline mode, i.e., at the CaratLane stores in the U.S.A, or through online mode by registering on the website www.caratlane.us. Only Individuals above the age of 18 are permitted to enrol into the Plan. The Customer is required to provide a copy of his/her photo identification and address proof. Acceptable documents include a driver’s license or passport or similar government-issued identification.
In case of any change in contact or address details or any other details that the Customer may have furnished, the Customer must contact customer care at +1 844 922 2728 or visit the website www.caratlane.us to update their information. Any such modification made shall be subject to verification of information by the Company. The Customer shall be solely responsible for the accuracy of the information provided.
Once the first month payment is made , the monthly Plan Payment amount cannot be altered.
You will receive an email confirmation about your PoP plan or inquire about it in person at any of our retail stores in the USA or with our support team online at contactus@caratlane.us.
Only individuals above the age of 18 can enroll in the CaratLane PoP! Plan. The Company has the right to obtain proof for the same from the customer. Acceptable documents include a driver’s license or passport or similar government-issued identification.
No, that is not possible. You cannot convert your profile balance to a PoP! Plan.
Plan Payments must be made solely by the Customer through an enabled credit card auto-debit facility or through Automated Clearing House (ACH) transactions. The Company does not accept payments made by cash, check, or any other form of payment. In case of credit card auto-debit or ACH enabled accounts, the Customer must notify the Company of any changes to account information by submitting the required forms to the Company.
A grace period of ten (10) days will be provided after the Due Date to make a Plan Payment. In case there is a delay beyond the said grace period, the Promotional Discount to be provided by the Company shall be reduced proportionally to the number of days by which the payment was delayed.
Illustration 1: where customer has paid every monthly amount on time or within the grace period.
| Monthly Contribution Due Date | Amt($) |
|---|---|
| July 01, 2025 | $50 |
| August 01, 2025 | $50 |
| September 01, 2025 | $50 |
| October 01, 2025 | $50 |
| November 01, 2025 | $50 |
| December 01, 2025 | $50 |
| January 01, 2026 | $50 |
| February 01, 2026 | $50 |
| March 01, 2026 | $50 |
| A. Total Customer Contribution = 9 Months | $450 |
| B. Company Contribution = 1 Month | $50 |
| C. Total Credit Available for Redemption Against Jewellery Purchase | $500 |
Illustration 2: where customer had delayed the monthly payment beyond the grace period.
| Monthly Contribution Due Date | Amt ($) | Proportionate Days For Which Benefit Reduced By |
|---|---|---|
| July 01, 2025 | $50 | 0 |
| August 08, 2025 | $50 | 0 |
| September 01, 2025 | $50 | 0 |
| October 15, 2025 | $50 | 14 |
| November 20, 2025 | $50 | 19 |
| December 01, 2025 | $50 | 0 |
| January 01, 2026 | $50 | 0 |
| February 07, 2026 | $50 | 0 |
| March 17, 2026 | $50 | 16 |
| A. Total Customer Contribution = 9 Months | $450 | 49 |
| B. Company Contribution: 1 Month * (1 - Proportionate Days Delay / 270) | $41 | |
| C. Total Credit Available for Redemption Against Jewellery Purchase | $491 | |
Only one Plan Payment is allowed in one month. Advance payment for the future payments are not allowed.
The Customer may appoint a nominee (hereinafter the “Nominee”) at the time of Enrollment upon submission of relevant documentation to enable the nominee to receive benefit, if any, under this Plan in the event of death of the Customer. In the absence of a nomination, the Company may extend the benefits of the Plan only to the legal heirs of the deceased Customer, subject to such legal heirs submitting the required documentation and satisfying the Company of their legal heirship. The decision of the Company shall be final on the sufficiency of any document in all such cases and the same shall be binding upon the claimants.
The Company provides customers with a redemption window of 450 days from the Maturity Date i.e., till the 720th day from the Enrollment Date (“Redemption Period”) to redeem the Plan by purchasing jewelry. If customers do not purchase CaratLane jewelry within the Redemption Period, the Plan Payments received from the customer will be refunded to the customer's source account or such other account as confirmed by the customer , subject to verification by TCL NA. However, in this event, customers will not be eligible for any benefit, monetary or otherwise.
Customers can redeem the monthly amount paid against the purchase of jewelry of a value equal to or more than the Plan Payments made. In the event of partial completion of the plan, no benefit/discount will be provided by the Company . Any unused Plan funds will be refunded only after 720 days from the date of enrollment as per the Terms and Conditions.
If a customer elects to terminate the Plan prior to completing all nine (9) Plan Payments, the customer may redeem the Plan by making a jewelry purchase. However, such redemption shall be deemed a partial redemption, and customers shall not be entitled to any benefit . Any unused Plan funds will be refunded only after 720 days from the date of enrollment as per the Terms and Conditions.
Subject to the receipt of all nine Plan Payments by the Company, customer will, upon completion of 270 days from the Enrollment Date (“Maturity Date”), be eligible to redeem the Plan and receive the benefit by making a purchase equal to the aggregate amount of all Plan Payments made, plus the applicable discount value.
Customers are permitted to combine the benefits of gift coupons, birthday and anniversary discounts, and loyalty points earned from the previous purchases along with the applicable Plan benefit at the time of redemption. However, free loyalty points earned, e.g. points earned via referrals, profile completion, website reviews, promotional points etc., and other store-running discounts or offers cannot be combined with the Plan benefit.
Healthcare, Armed Forces, and TATA EMPLOYEE Discounts cannot be utilised along with the PoP! redemption plan.
No, customers cannot combine their India loyalty/reward/xCLusive points while redeeming their CaratLane PoP! account balance in the USA.
CaratLane PoP! plan can be used on engraving or any made to order jewelry at store or online.
A grace period of ten (10) days will be provided after the due date to make a Plan Payment. In case there is a delay beyond the said grace period, the promotional discount to be provided by the Company shall be reduced proportionally to the number of days by which the payment was delayed. Please refer to the illustration provided in the terms and conditions.
No, partial redemption is not permitted.
Only in the event of the death of the enrolling individual, the nominee can redeem as per the terms and conditions of the Plan . The nominee has to submit the required documents to transfer the PoP! balance to the nominee.
The benefits of the Plan are non-transferable and may not be extended or substituted for any individual other than the Customer or its Nominee, solely subject to required documentation and verification by the Company.
You customers can redeem the PoP! value at any CaratLane store across the US or online purchases from www.caratlane.us or by placing any customized or personalized jewelry order at the CaratLane store in the US. However, the Plan cannot be redeemed against purchase of 22KT Gold jewelry, gold coins, gold bars, gift cards or for availing any jewelry care or repair services or ear-piercings or any other services offered at the stores.
You can use any online payment mode(Debitcard/CreditCard/Netbanking/PayPal/Any other applicable) to pay the balance while redeeming online or at the store.
Receipts for payment made by Automated Clearing House (“ACH”) transactions will be made only after settlement of the payment. In case of ACH enabled accounts, the Plan cannot be closed prior to maturity date unless the account holder has cancelled the ACH by submitting the required forms to TCL NA. The Customer may ask for a computerized receipt, from any CaratLane Store.
If the customer elects to terminate the Plan prior to completing all nine (9) Plan Payments, they may redeem the Plan by making a jewelry purchase. However, such redemption shall be deemed a partial redemption, and the customer shall not be entitled to any promotional discounts or any other benefits. Any unused Plan funds will be refunded only after 720 days from the Enrollment Date in accordance with the Terms and Conditions of the Plan.
“CaratLane PoP” (hereinafter the “Plan”) is offered by TCL North America Inc. (the “Company”). Subject to the terms and conditions, the Plan rewards customers for their loyalty where, adding a fixed value every month (“Plan Payments”) for nine (9) consecutive months enables customers to receive a benefit in the form of a special discount at the end of 270 days as specified hereinafter.
This Plan is offered under the following terms and conditions:
Illustrations:
Illustration 1- On-Time Plan Payment for Studded Jewelry Purchase
This example demonstrates the Plan redemption scenario where the customer enrolled on July 1, 2025, and made all 9 Plan Payments on time:
| Monthly Plan Payment No. | Monthly Plan Payment Due Date | Amount ($) |
|---|---|---|
| 1 | July 01, 2025 | $50 |
| 2 | August 01, 2025 | $50 |
| 3 | September 01, 2025 | $50 |
| 4 | October 01, 2025 | $50 |
| 5 | November 01, 2025 | $50 |
| 6 | December 01, 2025 | $50 |
| 7 | January 01, 2026 | $50 |
| 8 | February 01, 2026 | $50 |
| 9 | March 01, 2026 | $50 |
| A. Customer contribution = 9 Months | $450 | |
| B. Company contribution = 1 Month | $50 | |
| C. Total redemption value against Jewelry purchase | $500 | |
Illustration 2- Delayed Payments and Proportionate Benefit Reduction
This example shows the impact of delayed payments on the Plan benefit. The Customer enrolled on July 1, 2025, but made some payments after the grace period, resulting in a proportionate reduction in the benefit:
| Monthly Plan Payment No. | Monthly Plan Payment Due Date | Amount ($) | Days Delayed |
|---|---|---|---|
| 1 | July 01, 2025 | $50 | 0 |
| 2 | August 08, 2025 | $50 | 0 |
| 3 | September 01, 2025 | $50 | 0 |
| 4 | October 15, 2025 | $50 | 14 |
| 5 | November 20, 2025 | $50 | 19 |
| 6 | December 01, 2025 | $50 | 0 |
| 7 | January 01, 2026 | $50 | 0 |
| 8 | February 07, 2026 | $50 | 0 |
| 9 | March 17, 2026 | $50 | 16 |
| A. Customer contribution = 9 Months | $450 | 49 | |
| B. Adjusted Company discount: 1 Month * (1- Proportionate days of delay/270) | $41 | ||
| C. Total redemption value against Jewelry purchase | $491 | ||
The above illustrations are for explanatory purposes only and are intended to demonstrate how the Plan redemption and benefit calculation work under different payment scenarios. Actual benefits may vary based on the specific terms and conditions of the Plan, including but not limited to payment timelines, grace periods, and Company policies in effect at the time of redemption.
THE PLAN AND THE RIGHTS OF THE PARTIES HEREUNDER SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK INCLUDING ALL MATTERS OF CONSTRUCTION, VALIDITY, PERFORMANCE, AND ENFORCEMENT AND WITHOUT GIVING EFFECT TO THE PRINCIPLES OF CONFLICT OF LAWS. THE PARTIES FURTHER AGREE THAT THE EXCLUSIVE VENUE FOR THE RESOLUTION OF ANY DISPUTE RELATING TO THE SUBJECT MATTER OF THE PLAN SHALL BE IN THE STATE AND FEDERAL COURTS LOCATED IN NEW YORK.
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